Turning Factor Ltd is committed to protecting and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store and protect your personal data when you interact with us, including through our website, communications and business activities.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

Effective date: 1^st  June 2019 (last updated: 18^th December 2025)

Who we are

Turning Factor Ltd is a company incorporated in England and Wales.

Registered / trading address: Turning Factor Ltd, Network House, 3 Alkmaar Way, Norwich, NR6 6BF

Email: info@turningfactor.com
Telephone: 01603 881689

For the purposes of data protection law, Turning Factor Ltd is the data controller of your personal data.

How we collect your personal data

We may collect personal data about you from a variety of sources, including:

• Our website (including enquiry or contact forms)
• Telephone calls, emails or other correspondence with you
• Referrals from third parties where permitted
• Events, exhibitions and meetings
• Other legitimate business interactions

The personal data we collect

Depending on your interaction with us, we may collect and process the following categories of personal data:

• Contact information: name, job title, company name, email address, telephone number and postal address
• Communications: details of enquiries, correspondence and interactions with us
• Website information: limited technical information such as IP address, browser type and usage data (via cookies)
• Other information you voluntarily provide to us through forms or communications

We do not knowingly collect special category (sensitive) personal data through our website.

How we use your personal data

We use your personal data only where we have a lawful basis to do so. These may include performance of a contract, compliance with a legal obligation, our legitimate business interests, or your consent.

Your personal data may be used for the following purposes:

• To respond to enquiries and provide information you request
• To communicate with you about our services
• To manage and maintain our business records
• To improve our website and user experience
• To notify you about changes to our website or services
• For internal administrative and operational purposes

We will not use your personal data for purposes that are incompatible with those described above.

How we share your personal data

We do not sell your personal data.

We may share your personal data with trusted third parties where necessary and lawful, including:

• Providers of IT, CRM, email or SMS communication systems
• Professional advisers or service providers supporting our business operations
• Third parties where you have given prior consent

All third parties are required to respect the security of your personal data and to process it in accordance with the law.

If you would like details of the third-party systems on which your data may be stored, please contact us at dpo@turningfactor.com.

International transfers

We aim to store and process your personal data within the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, tax or reporting requirements.

When your personal data is no longer required, it will be securely deleted or anonymised.

Cookies and similar technologies

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function effectively and provide information to website owners.

How we use cookies

We may use cookies and similar technologies on our website and in emails for legitimate business purposes, including:

• Website functionality
• Analytics and performance monitoring
• Improving user experience

Cookies used on our website do not directly identify you as an individual.

Managing cookies

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Your data protection rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is based on consent)
• Request data portability, where applicable

To exercise any of these rights, please contact us at dpo@turningfactor.com or call 01603 881689.

Marketing and opting out

Email communications

If you receive marketing emails from us, you can opt out at any time by using the “unsubscribe” link included in the email.

Other communications

To opt out of other forms of communication, please email us at info@turningfactor.com.

External links

Our website may contain links to third-party websites. This Privacy & Cookies Policy applies only to our website. We are not responsible for the privacy practices or content of external websites.

Complaints

If you have a concern about how we handle your personal data, please contact us at dpo@turningfactor.com, and we will investigate your complaint.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/

Changes to this policy

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact us

If you have any questions about this Privacy & Cookies Policy or how we handle your personal data, please contact:

Turning Factor Ltd, Network House, 3 Alkmaar Way, Norwich, NR6 6BF

Email: info@turningfactor.com
Telephone: 01603 881689